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e-Learning FAQs for Students

Please note that assistance for faculty can be found here.

e-Learning FAQs for Students


How do I login to e-Learning?   (Back to Top)

Open your Internet browser and navigate to

NOTE: If you are going to create a bookmark for e-learning login, please bookmark, not the actual login page or the "My Workspace" page once you are in e-Learning.
  • Click the big orange "e-Learning login" button.
  • Login using your GatorLink username and password. After logging in, you will be taken to your "My Workspace," where you can access the course(s) and/or project site(s) in which you are enrolled. You will see them listed across the top of the screen.


Where do I go to get help with e-Learning?   (Back to Top)

If you don't find the answer to your question in these FAQs, please call the Help Desk at (352) 392-HELP (4357) anytime during Help Desk hours. Or email If you use email, write from your email address, or include your UFID and/or GatorLink username (NOT your password!) in the body of the email. Provide complete information regarding the course and content to which you are referring. Someone will get back with you as soon as possible.
What is "My Workspace" and how can I customize it?   (Back to Top)

See the My Workspace complete tutorial. 

What are the computer requirements for using e-Learning?   (Back to Top)

If you have a compatible browser and internet connection (preferably a broadband connection such as DSL or cable), you should have no problem connecting to and using e-Learning. 

Recommended Browsers   (Back to Top)
A broadband Internet connection is strongly recommended. Slower connections should still be able to access e-Learning, but will take longer to load.
SPECIAL NOTE: Some users with satellite Internet service may find their online courses do not load quickly or consistently due to satellite network design issues. 
Can I use my browser "back" button?   (Back to Top)
No. Navigate within the system by clicking on links and icons.

Links to Tools are in the menu bar on the left side of the screen. Links to Courses and Project Sites appear as tabs across the top of the page. 
Why don't I see my course in e-Learning?    (Back to Top)

There could be a couple of reasons why you don't see your course in e-Learning.
  1. Your Instructor hasn't released it yet. Your Instructor publishes the course when she/he is ready. If your Instructor has stated that the course has been published and you still don't see it, it may be that
  2. There is a problem with your Registration. The Registrar will drop you from classes if you have issues that need to be dealt with, such as fees, vaccination certificates, etc.

If neither of these circumstances apply, contact the Help Desk at (352) 392-HELP (4357)

Why am I getting 403 errors when I click documents or links in my course?    (Back to Top)


If you are getting 403 errors, it is because the content is placed in a location that isn't accessible to you. You may contact the Help Desk (352-392-4357) and we will try to locate the problem and contact the Instructor. 

What do I do if I am unable to open PDF documents in e-Learning?    (Back to Top)

Various browsers handle pdf files differently. If you encounter a pdf file that doesn't open, right-click the file and download it. You will be able to open it on your computer.
If you still have problems, contact the Help Desk at (352) 392-HELP (4357)

What are the best practices for taking online tests?    (Back to Top)

  • Don’t wait until the last minute. Know when the exam is due and leave yourself plenty of time.
  • Take your exam during Help Desk hours so that if you encounter problems, there will be someone available to help you.
  • Make sure you have a dependable internet connection; WIRED rather than wireless if at all possible.
  • Use Firefox, Chrome, or Internet Explorer browser with the latest updates. Do NOT use Safari!
  • Make sure you read your instructions carefully before beginning the exam. Once you begin the exam, the timer will continue to run until your time expires.
  • DO NOT use your browser back and forward buttons. Always navigate within e-Learning.
  • If your test is displayed all on one page, use the "Save" button often! The "Save" button is always at the bottom of the page, so you may have to scroll down. NOTE: If your instructor is using the Assessments tool, you will not see a "Save" button. *Clicking the Table of Contents will save your questions.
  • If you lose internet connection, or your browser crashes, the timer will continue to count down. Log back in as quickly as possible and resume the test!
  • If you encounter any unexpected behavior (error messages, inability to log in, etc.,) take a screen shot of the problem (Print Scrn) and paste (CTRL+V) into a program like Word or Paint. Save this file. This is important so that your instructor knows your problem is legitimate, and to assist the UF Computing Help Desk in helping you fix the problem.
  • If you encounter problems that prevent you from taking the exam, immediately call the UF Computing Help Desk at 352-392-4357. Keep the ticket number for future reference.
  • When you are done with your exam, be sure you submit it! If you do not see a successful submission message, your test is still in progress. Take a screen shot of your submission page in case there is ever a question about your submission. 

What do I do if I encounter problems while taking a test, quiz, or assessment?    (Back to Top)

It is recommended that you take online assessments during Help Desk hours whenever possible. If you have a problem while taking an Assessment, log out and log back in as quickly as possible. If the assessment is timed, the timer will continue to run while you are logged out. If you still encounter difficulties, take a screen shot of the problem so the Help Desk can investigate and you will have proof of the problem for your Instructor. Call the Help Desk at (352) 392-HELP (4357) immediately. 

What if my instructor requires me to use the Respondus LockDown Browser to take my test, quiz or assessment?    (Back to Top)

The Respondus LockDown Browser is a security measure that may be required by your instructor. If your test requires the use of this browser, it will say "requires use of the LockDown browser" in the title of the test and you will not be able to begin the test in a traditional browser. If you have not already installed the browser, you will be given a link to download the browser, or you may install the browser at any time from this link. (All UF Computer Labs have Lock Down browser installed.) Once you have installed the browser, you may use it for all future tests requiring the use of the LockDown browser. Once you have installed the browser on your computer, open the LockDown browser. It will open directly to the e-Learning log-in page. Click login in the upper right corner and login using your GatorLink username and password. You will then be in e-Learning. Go to the course where the test is being given and begin the test. You want to make sure you have a strong, reliable internet connection when using LockDown browser. We do not recommend taking the test from a cafe or other open wireless connection. When taking a test in the LockDown browser, your computer will be disabled for all purposes except for taking the test. You cannot visit another website, open another application, copy/print any screen. The only way to get out of the LockDown browser is to submit your test. If you encounter technical difficulties while taking a test using the LockDown browser, call the Help Desk (352-392-4357) immediately. 

How do I know if my Assignment was submitted successfully?    (Back to Top)

When you submit an Assignment you get a confirmation screen that contains a confirmation number. You might want to capture a screen shot or print it for your records. The Assignment list will also show this Assignment as "submitted" including the date and time of your submission. If you do not get the confirmation screen and your Assignment is not listed as "submitted," you have not submitted the Assignment.

If your Instructor has chosen to submit all papers through the Turnitin anti-plagiarism service, you will receive an email saying your paper has been submitted to Turnitin.
All of these are evidence that your Assignment was successfully submitted.

What is the Drop Box and how do I use it?    (Back to Top)

Drop Box is a private place for you to upload files for your Instructor. To add a file:
  1. Click Browse and select the file you want to send to the instructor (File can be up to 100 MB).
  2. Click Open.
  3. Click Upload Files Now.



How do I create a profile in e-Learning?    (Back to Top)


You can create a profile on your My Workspace page. Go here for instructions. 

How do I copy and paste from Word into the Content Editor?    (Back to Top)


Wherever you see the "Content Editor" you can copy and paste from Word into it. You MUST use the "Paste from Word" Paste-from-word.png icon to preserve your formatting and to avoid showing the formatting code in your post.


How do I remove old classes from the tabs across the top of my screen?    (Back to Top)


Many instructors "unpublish" their course after the semester is over so those classes will disappear without you having to do anything. But if your instructor didn't unpublish it and you want to get rid of it, you can always edit which tabs you want to appear and in what order they appear. On the "My Workspace" page:

  1. Click Preferences in the left menu bar.
  2. Using the right and left arrows, move the courses into the "not visible in tabs" box or the "visible in tabs" box.
  3. Using the up and down arrows beside the "visible in tabs" box, put the courses in the order in which you want them to appear.
  4. In the "Tabs displayed" box, enter the number of tabs you want to be displayed across the top of the screen. If you have 7 courses in the "Visible in tabs" box and you choose "4" tabs displayed, the additional tabs will be in a "more" drop-down menu.
  5. Click Update Preferences

How do I delete a thread I posted in the Discussions tool?    (Back to Top)

By default, students do not have permission to delete anything that has been posted in the Discussions tool. To delete a topic or thread:

  1. You could request that your instructor of TA delete the posted content.
  2. You could request that your instructor enable the delete permission for students, or specifically you. 

How do I upload images to use in a blog entry or discussion post?    (Back to Top)

Before you create you blog entry, you should first upload your images for use. You can either use a public image hosting site (like Imgur or Image Shack), or upload them into your personal Resources folder in My Workspace. The details for uploading your images into e-Learning are included below:

Login to e-Learning and navigate to the My Workspace tab.
Click the Resources tool in the left hand menu.
Click the Add drop down menu next to My Worspace manilla folder.
Click Upload Files.
Click Browse and navigate to where the image is saved on your computer.
Click Open to select the image for upload.
Next to the image's Display Name, click Add details for this item.
Under Availability and Access, change the blue toggle icon to This file is publicly viewable.
Click Upload Files Now.
Now the file is in your Resources and viewable by others. You may insert it into text using the insert image icon anywhere there is a Content Editor.

Can't find an answer to your question?    (Back to Top)

Contact the UF Computing Help Desk for assistance


Return to the Main FAQ page.

 Last modified at 7/11/2013 3:29 PM by Varvorines, Drake