Why have I not received any official University email?
Official UF mail is sent to all students (not applicants) only at their Gator Link email address: email@example.com. This means that yourUF Business email must be set to your Gatorlink email account.
If you determine that other students are receiving official mail that you are not receiving, check the following. Login to the myUFL Portal
and select Main Menu
from the menu along the top. Select My Account
to open a sub-menu. Select Modify My UF Business Email
to go to the My Business Email page.
If your current UF Business email address is set to anything other than your Gator Link email address, change it by typing your Gator Link username followed by @ufl.edu into the text box and clicking Change.
- Do you have a Gator Link mailbox? If you are a student (not an applicant) and you are not sure if you have a Gator Link inbox, contact the Help Desk at (352) 392-HELP (4357).
- Is mail to your Gator Link email going to your Gator Link mailbox or another campus email that you read? If not, login to myUFL and click Main Menu and then My Account. Select Set Gator Link Email Forwarding.
Once you are on the Email Forwarding page, look under Current Gator Link email delivery. Your mail should be delivered to your Gator Link Mailbox.
If your mail is not being sent to your Gator Link Mailbox, you can click the Forward to Gator Link mail box button to send mail to your Gator Link inbox.
If you would like to forward your mail to another inbox, you can type that email address into the text box and click Set Forwarding. If you do choose to forward your mail to another inbox, make sure that your forwarding address is spelled correctly.
- Is your mailbox over quota? The inbox quota is displayed as a percentage bar at the bottom of the left pane of the inbox. If you go over your allotted space, you will not be able to send or receive new emails. To get back under quota, you will need to delete emails.
Quota totals all folders, including INBOX, sent, and trash.
If you would like to archive all of your old messages the best way of doing this is the create an IMAP account with a mail client such as Outlook, Thunderbird, Eudora, Mac Mail, or any number of other programs. If you setup the client using the incoming mail server IMAP.UFL.EDU, a copy of all the messages and the folders are made on the local hard drive. You are then able to move these messages from the IMAP.UFL.EDU server to a local folder. After moving them to the local directory you can delete them from the sever creating more space.
- If you are unable to determine the problem, contact the Help Desk at (352) 392-HELP (4357).