you tried the auto connect?
try the getonline.ufl.edu auto configuration process if you have not already. Click here for instructions.
If the auto connect is not working for you, you may need to manually connect to uf wireless.
How do I manually connect my device to the uf wireless?
you recently changed your password?
your GatorLink password will require you to update any device that you have previously connected to uf wireless with your new GatorLink Password. Click here for instructions on how to remove wireless credentials on most modern devices.
can I connect to the Wireless Network?
Wireless Network is accessible inside and outside many campus building. The
has a checkbox for wireless on the Features Menu when clicked will display
wireless icons over buildings that have coverage.
I am connected and constantly kicked off the Network?
protect the University Network Systems, uf wireless uses a NAC (Network Access Control) system. Sometimes the software associeated with this system can cause your computer to drop off the network. Please download and install the SafeConnect policy key again to see if that resolves your issue. You can manually download the policy keys here:
For Windows: http://getonline.ufl.edu/connect/installs/ServiceInstaller.exe
For MacOS: http://getonline.ufl.edu/connect/installs/SafeConnectMacInstaller.zip
If this does not resolve your issue, please call the UF Computing Help Desk at 352-392-4357 for further troubleshooting.
a signal but I cannot connect to any webpages or check my e-mail?
This can occur if your Anti-Virus software is blocking the SafeConnect software. Click here for a list of common programs that can interfere with SafeConnect. Please temporarily disable your Anti-Virus software then re-open your browser to see if your issue is resolved. Another common issue is that the date and time on your device is incorrect. Please verify that your date, time, and time zone all match.
If you still cannot connect to any webpages, please call the UF Computing Help Desk at 352-392-4357.
is a service that allows you to connect to wireless internet at other
participating institutions using your Gatorlink information. Follow this link for more information about the
Eduroam service. The Eduroam site also includes a listing of all participating
I use Eduroam when I travel?
Before you travel make sure your device is able to get on the“uf” wireless network. This provides
you with the certificates that are needed. If you have any issues with this, please seek assistance from the UF Computing Help Desk by phone at 352-392-4357.
you are working on the “uf” wireless network, the next step will be to configure your
device for the Eduroam network with a manual configuration dependent upon your
will select the “eduroam” ssid and your username will be <yourgatorlink>@ufl.edu.
Note the extention “@ufl.edu” is required for eduroam. The rest of the manual settings for connecting to eduraom are the same as the manual settings for connecting to uf wireless and can be found here.
See more general Wireless FAQs topics
How to remove a profile from your iPhone or iPad