How can I filter spam arriving in my Gatorlink Email Inbox?
Adjusting the Spam Filters
UF email is filtered behind-the-scenes using Proofpoint, filtering that will completely block any incoming exceeding the “spam score.” Because filtering is managed at the server level, users will not have the option to adjust filtering levels for their individual inboxes.
Conversely, if emails are incorrectly flagged as spam, users can send the original message to firstname.lastname@example.org. You must submit an exact reproduction of the original message (with the sole difference of recipient address as "email@example.com"). Once this email has been sent, please contact the UF Computing Help Desk
with the following information:
- Sending address
- Time and date the email was sent
- Subject of the email
Once this information is received, the email will be evaluated and escalated to the vendor for adjustment. Once this has been completed, you will receive an email notification that your ticket has been resolved, at which time you will be able to send the email normall.y
Additional Filtering Options
While the web-clients do not allow filtering controls, most email clients such as Thunderbird, Outlook, and Mac Mail) have built-in junk mail filtering modules that the user can employ to help manage the flow of spam to their inbox. Documentation for implementing these software filters can be found on the vendors' websites:
For more information on ways to combat spam, see Network Services Spam Problems page.